Information about Medical Records
Release of Information (ROI) Processing

To ensure optimal compliance with the Health Insurance Portability and Accountability Act (HIPAA) regulations, Verisma processes all requests for medical records and protected health information that come into Altair Health.

If you are a patient:

  • To request your medical records online, please complete the Medical Records Request form available at or use the form provided in this document. You can fax the completed form to 973-285-7809 or deliver it to 60 Columbia Road, Building A, Suite 100, Morristown, New Jersey 07960.

  • Alternatively, you can request a form by calling 973.285.7800.
  • Please avoid submitting your request directly to Verisma.
  • Your request will be processed within 5-7 business days, and you will receive notification once your request has been fulfilled. To check the status of your request or seek assistance from Verisma, please call 866.442.9026.
  • Your requested records will be promptly delivered using the method you selected on your request form.

If you are a third party:

  • Requests for medical records must be submitted to Altair with proper documentation and patient authorization (if required). All requests must be delivered to an Altair office or faxed to 973.285.7809. They may not be submitted directly to Verisma.

  • All requests are processed by Verisma within 10 business days (+ mail time). At that time, an invoice will be sent to you by email, fax and/or mail. The invoice indicates records are immediately available for download upon payment receipt. Credit card payments are accepted online or by phone. Check payments are accepted by mail.
  • You will be invoiced for records at regulated rates. You will be invoiced for any films, images or x-rays provided by Altair at the cost of $20 per disc. As noted above, your payment must be received before you can access the records, which are immediately available for download upon payment receipt.
  • You can securely download records at Download instructions and other important information are included on the requester notifications and invoices.
  • If you need assistance, contact Verisma at 866.442.9026. If you are on the phone with an Altair representative, he/she can transfer your call internally.
  • You can cancel your order at no cost if your cancellation request is received prior to the order being processed. Once the request is processed (invoiced), a cancellation fee equal to (the greater of) $20 or 50% of the original invoice amount is required.
  • Records are never withheld, but if you have a significantly past due invoice(s), you may have to contact Verisma Support prior to downloading the records. You may also have to contact Verisma Support if you fail to download records in a timely manner and per HIPAA guidelines. If this occurs, you will need to make a new request.